Shipping & Returns

Shipping 

We charge a flat shipping charge of £5 per order and all our products are shipped by Royal Mail. We only ship to mainland UK (England, Wales and Scotland).

Returns

Please contact us in writing before you return any item. Either by email to heidischildrenswear@gmail.com or Whats App to 0786 774 6235

We offer either exchange or refund on all items provided you contact us within 14 days. All items must be in their original condition and packaging, with any tags attached.

You are responsible for all shipping costs when returning items and we recommend you choose a tracked shipment. We cannot be held responsible for any items lost in transit back to us. so please keep hold of your proof of postage.

We’ll let you know as soon as we’ve received your return. Refunds can take up to 10 working days to appear back on your original payment method.

If you send an item back for exchange then we will ship the replacement item free of shipping charges.